About Us

At Excel Carpet Cleaning, we specialise in providing top-tier carpet, rug, and upholstery cleaning services across Essex, London, and beyond. With over 30 years of industry experience, our team, led by founder Paul Noble, is dedicated to delivering the highest standards of cleanliness and care. We pride ourselves on being advanced members of the National Carpet Cleaners Association (NCCA) and trained and qualified with the Institute of Inspection Cleaning and Restoration Certification (IICRC), demonstrating our commitment to advanced training and expertise.

What sets us apart is our focus on using the latest, safest techniques and equipment, ensuring that every job is done thoroughly and efficiently. Whether it’s a domestic property or a commercial space, we are fully insured, including treatment risk insurance, giving our clients complete peace of mind. At Excel, we stand by our satisfaction guarantee – if you're not completely happy, we'll make it right, free of charge.

30+

Years of Services

100's

Of Satisfied Clients

Obligation

Our Commitment

At Excel Carpet Cleaning, our commitment to excellence drives everything we do. We take pride in offering the highest standards of carpet and upholstery cleaning, using state-of-the-art equipment and advanced cleaning techniques. Whether it's removing stubborn stains, revitalising worn-out carpets, or ensuring delicate fabrics are handled with care, we guarantee professional results every time. As fully insured specialists with treatment risk insurance, you can rest assured your property is in safe hands. We’re dedicated to providing exceptional service with a focus on customer satisfaction, ensuring every job is completed to the highest level of care and precision.

History

Our Story

Founded by Paul Noble, Excel Carpet Cleaning
has grown into one of Essex and London’s most trusted names in carpet and upholstery cleaning. With over 30 years of experience in the industry, Paul’s dedication to quality and professionalism has shaped the company’s success. Starting as a local business in Southend, we quickly gained a reputation for delivering exceptional results and unparalleled customer care.

As highly qualified members of the
National Carpet Cleaners Association (NCCA)
and the Institute of Inspection Cleaning and Restoration Certification (IICRC), we’ve expanded our services to cater to high-end clients and commercial properties, while staying true to our roots in the local community. Our story is one of passion, expertise, and a relentless commitment to providing the very best in cleaning services.

What We Offer

Explore Our Services

Carpet Cleaning - Domestic & Commercial

Professional carpet cleaning services tailored for both homes and businesses. We use eco-friendly products and advanced techniques to ensure your carpets are spotless and fresh.

Car & Leather Upholstery Cleaning

Comprehensive cleaning for car interiors and leather items. We restore and refresh your vehicle’s upholstery with gentle yet effective methods, ensuring a thorough clean while preserving the quality and longevity of your leather surfaces.

Upholstery Cleaning

Comprehensive cleaning for sofas, armchairs, and other fabric furniture. We restore and refresh your upholstered items with gentle yet effective methods, leaving them looking fresh and extending their lifespan.

Emergency Stain Removal

Quick and effective emergency stain removal for those unexpected spills and accidents. We handle tough stains like wine, blood, and pet mishaps.

Commercial Carpet Cleaning

Specialized carpet and upholstery cleaning services for offices, pubs, gyms, and other commercial spaces. We offer flexible scheduling to minimise disruption to your business.

Handmade Rugs & Curtain Cleaning

Delicate cleaning for handmade silk, wool, and Persian rugs, as well as curtains. We ensure the preservation and care of your valuable textiles.

Pet Stain Removal

Safe and effective removal of pet stains and odors. We use pet-friendly products to keep your home fresh and clean.

Book your appointment now! We have all the services that you need!

FAQ's

Frequently Asked Questions

What types of cleaning services do you offer?

We offer a wide range of cleaning services, including:

  • Carpet Cleaning - Domestic & Commercial: Professional carpet cleaning services tailored for both homes and businesses. We use eco-friendly products and advanced techniques to ensure your carpets are spotless and fresh.

  • Carpet Care: Expert carpet cleaning that penetrates deep into your carpets, removing dirt, allergens, and stains. Ideal for maintaining a healthy and clean living environment.

  • Upholstery Cleaning: Comprehensive cleaning for sofas and upholstery items. We restore and refresh your upholstery with gentle yet effective methods.

  • Car & Leather: Our specialised cleaning for car interiors and leather surfaces ensures a deep clean while preserving their natural beauty.

  • Emergency Stain Removal: Quick and effective emergency stain removal for those unexpected spills and accidents. We handle tough stains like wine, blood, and pet mishaps.

  • Commercial Carpet Cleaning: Specialised cleaning services for offices, pubs, gyms, and other commercial spaces. We offer flexible scheduling to minimise disruption to your business.

  • Handmade Rugs & Curtain Cleaning: Delicate cleaning for handmade silk, wool, and Persian rugs, as well as curtains. We ensure the preservation and care of your valuable textiles.

  • Pet Stain Removal: Safe and effective removal of pet stains and odours. We use pet-friendly products to keep your home fresh and clean.

Are your cleaning products safe for children and pets?

Yes, we prioritize the health and safety of your family and pets. We use eco-friendly and non-toxic cleaning products that are safe for all household members while effectively maintaining cleanliness.

Do I need to be home during the cleaning service?

No, you do not need to be home during the cleaning service. Many of our clients provide us with access to their homes or offices. However, if you prefer to be present, we can schedule a convenient time for you.

What happens if I'm not satisfied with the cleaning service?

Your satisfaction is our top priority. If you're not happy with our service, please contact us within 24 hours, and we will re-clean the area at no additional charge. We strive to ensure every client is completely satisfied with our work.

How do I schedule a cleaning service?

You can schedule a cleaning service by contacting us through our website, calling our customer service number, or sending us an email. We offer flexible scheduling options to fit your needs.

Are your cleaners insured and background-checked?

Yes, all our cleaners are thoroughly background-checked, insured, and bonded for your peace of mind.

How long does the carpet cleaning process take?

We can clean approximately 300–400 square feet per hour. This may vary depending on soil levels, furniture to be moved, spot treatments, and setup time.

How soon can I walk on the carpet?

Avoid pets, children, and heavy traffic during drying. Ideally, wait 3–4 hours before replacing furniture, especially wood, as dyes may transfer. Carpets may feel damp for 2–4 hours, depending on conditions, but this is normal.

Do you move furniture?

Yes, we move most furniture in the main living area at no extra cost. Larger or heavier items (like sideboards or bookcases that are full) may not be able to be moved. We do not move valuable items such as pianos or china hutches for liability reasons.

What about recurring spots?

Some spots may reappear due to sticky residues or wicking. In certain cases, the spot may be a permanent stain. Contact us for advice if a spot returns after cleaning.

My carpet has bleached or faded spots – can you fix that?

Small bleached areas may be spot-dyed, depending on the carpet fibre. some of these spots cannot be dealt with by cleaning and the damage may be permanent.

Can you fix indentations from heavy furniture?

We can't guarantee removal of indentations. Crushed carpet fibres and backing may be improved with heat, moisture, and grooming, but deep indentations may be permanent.

How often should a carpet be cleaned?

Frequency depends on household factors such as occupants, pets, and usage. At a minimum, carpets should be cleaned once a year. Proper cleaning prevents re-soiling and prolongs the life of your carpet by removing soil that wears down fibres. Major manufacturers recommend cleaning every 6–18 months, and regular cleaning is required to maintain warranties. High-traffic areas may need quarterly cleaning, while others may need it only every 18 months. Regular cleaning also helps remove bacteria, dust mites, and allergens.

Why should I clean my carpet?

Carpets trap contaminants such as dust, allergens, and pollutants, which helps improve indoor air quality. However, carpets need regular cleaning to maintain their filtering ability and prevent health issues. Properly cleaned carpets contribute to a healthier home environment.

Why should I have my carpets protected?

Dupont Teflon Carpet Protection creates a barrier around carpet fibres, helping resist moisture and wear. It gives you time to clean spills and reduces abrasion from sand and dirt, extending your carpet’s life.

Can you remove specific stains?

We can remove most spots that are not permanent stains. Here’s a guide to some common stains:

  • Yellowing (50%) – Depends on the cause.

  • Filtration Soiling (25%) – Common around baseboards, often difficult to fully remove.

  • Urine (50%) – Best removed when fresh.

  • Vomit (50%) – Similar to urine.

  • Blood (75%) – Good chance if no hot water or alkaline cleaners have been used.

  • Rust (85%) – High chance of success.

  • Red Dye (15%) – Difficult to remove unless treated quickly.

  • Lipstick (50%) – Can be removed with solvents, unless it contains red dye.

  • Furniture Stains (75%) – Generally removable.

  • Soft Drinks (95%) – Usually not a problem.

  • Tea & Coffee (50%) – May cause permanent stains due to tannins.

  • Ketchup (50%) – Potential issues with red dye.

  • Mustard (15%) – Difficult to remove.

  • Paint (20%) – Better chance if fresh, slim if dried.

Have more questions in mind? Contact us and we will answer all your questions.

Testimonials

What Our Customers Say...

My children had spilt a number of different things on my lounge carpet and Excel Carpet Cleaning Ltd were able to remove the majority of the stains completely

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★★★★★

Sara, Chelmsford

I was really impressed with how thorough Excel Carpet Cleaning Ltd were in moving and replacing my furniture as part of the process of cleaning my carpets

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★★★★★

Julia, Rayleigh

Excel Carpet Cleaning Ltd have been very helpful and knowledgeable in attending to all my specialist rug cleaning needs and I would highly recommend them

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★★★★★

Toby, Chelsea, London

My stair carpets looked virtually new and all the marks have gone. I would definitely use Excel Carpet Cleaning Ltd again

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★★★★★

Enam, Chalkwell, Southend

My carpets looked great and Paul was very helpful in advising me how to maintain my carpets in the future

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★★★★★

Margaret, Hadleigh, Essex

Paul from Excel Carpet Cleaning did an amazing job on our two armchairs, which had food stains and pet odours. The chairs look brand new and are cleaner than ever! I’m so impressed with the results and highly recommend Paul's services."

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★★★★★

Sangita, Southend

Believe it or not! We give the best carpet and upholstery cleaning services that you can imagine. We won't be beaten on quality!

Give Your Home a New Lease of Life with Our Expert Cleaning Team. For a personalised quote, click the button below

158 West Rd, Westcliff-on-Sea, Southend-on-Sea, Westcliff-on-Sea SS0 9DD, UK

Address:

158 West Road

Southend-on-Sea

Essex

SS0 9DD